improvements to current procedures and develops
models of possible future configurations; Perform
workflow analysis and recommend quality
improvements; Implement system and application
changes that sustain the revenues of the client,
improve customer experience, cut workflow, and
operational costs, and bring efficiencies to the
overall product, pricing, accounts receivable,
workflow automation, revenue assurance systems,
and applications. Manage the workload and
communicate the progress in daily meetings and
weekly reports to the client Identify risks and
communicate risks to clients and PMO; Review,
analyze, and evaluate user needs to create systems
solutions that support overall business
strategies.
Incumbents function as a liaison between IT,
Requirements analysts, clients, and users and have
business and technical expertise.
Work with data files, flat files, XML, Jason, and
other formats to define business and technical
requirements.
What You’ve Done Before-Five (5+) years of
analysis, evaluation, the user needs
identification, quality assurance experience,
skills to convert the needs and software
requirements into Quality assurance and testing
plans, and test cases to release bug and error-
free software; 1+ years of experience leading
testing activities including some technical API
and data-driven systems testing is a plus; Must
have problem-solving and consultant-type skills to
recognize, analyze, and respond to business and
technical problems.
Must have excellent written, verbal, and
developing training content communications skills.
Bachelor’s degree in a relevant field such as
Computer Science, Information Systems, Business
Administration, or equivalent experience.