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Job Details
Category: Information Technology Jobs in
Job Type: Full Time
Job Shift: Morning
Job Location: Karachi, Pakistan
Total Position: 1
Gender: Both  
Minimum Experience: 3 Year  
Minimum Education: Bachelors  
Salary: Depends upon Profile  
Apply By: Thu, 30 Jul 2020
Posted On: Thu, 02 Jul 2020
Job Description:
We are hiring Senior Support Engineer with following specs:

Research and identify solutions to software issues
Diagnose and troubleshoot technical issues, including account setup and configurations
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
* Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the issue
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
* Refer to internal database or external resources to provide accurate tech solutions
* Ensure all issues are properly logged
* Prioritize and manage several open issues at one time
* Follow up with clients to ensure their systems are fully functional after troubleshooting
* Prepare accurate and timely reports
* Document technical knowledge in the form of notes and manuals
* Working closely with the product / engineering management to prioritize information needs and recommend actions
* To monitor, report, troubleshoot and provide support to complex information management / data warehouse implementations for large enterprises
* Are a graduate in Computer Engineering or related discipline
* Basic SQL skill set is a must
* Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
* Hands-on experience with Windows/Linux/Mac OS environments
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