It is a career oriented job and incumbent would be responsible for:
* Sales (SLA, Renewals, PABX)
* Answers questions and provides assistance to potential and current customers
* Up-selling and cross-selling while discussing the offered product with all customers
* Meeting or exceeding monthly / quarterly / annual customer support team goals
* Demonstrating excellent oral and written communication skills
* Using knowledge base / training material to resolve customers concerns
* Follow up the leads
* Working in a professional environment with a professional attitude
* Must be Committed regarding the work
* Must have quality to gain the work load
* Must be willing to go outside to conduct meeting with clients
Job Specification:
* Excellent written & verbal communication skills
* Capability to understand and follow the procedures and advise customers accordingly
* Patience and anger management skills