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Customer Support Agent Apply Now
DotZero
Pakistan
Job Details
Category: Customer Support Jobs in
Job Type: Full Time
Job Shift: Morning
Job Location: Karachi, Pakistan
Total Position: 1
Gender: Female  
Minimum Experience: 1 Year  
Minimum Education: Bachelors  
Salary: PKR. 20000 to 25000  
Apply By: Sat, 20 Feb 2016
Posted On: Wed, 20 Jan 2016
Job Description:
The ideal candidate should be:

* Obtains client information by answering telephone calls; interviewing clients; verifying information.
* Informs clients by explaining procedures; answering questions; providing information.
* Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
* Manage and resolve customer complaints.
* Call customers on frequent basis.
* Process orders, forms and applications.
* Route calls to appropriate resource.
* Document all the call information as per the SOP.
* Produce reports.
* Provide the management any insight or observation about the customers.
* Coordination with the execution team and the workers.

This is a Full time position with the following pre-requisites:

1. 1 year – 2 years experience in a similar capacity

2. Graduate

3. Strong hands of Microsoft Office – Mainly Microsoft Excel

4. Sound technical skills

5. Sound knowledge of customer service practices

6. Excellent verbal communication skills in English and Urdu – fluency in Englishwith a goodAmericanaccent is

essential.

7. Good data entry and typing skills

8. Knowledge about the routes/ areas in Karachi will be a plus point.

9. Stress tolerance, problem analyzing and strong listening skills.
 
 
 
 
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