‘We don’t create jobs, we make careers!’ IBEX Global - Vacancy Alert!

o Title of the Job: Customer support executive - Domestic

o Brief description of the job:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers’ requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

o Working Hours: 9 hour shift

o Requirements (Education): Bachelors qualified

o No. of Vacancies: 20+

o Skills & Abilities:

• Proficient with MS Office particularly MS Excel (Spreadsheet)

• Possess Knowledge of Call Centre Operations

• Must be flexible to work in shifts

• Excellent communication skills

o Age limit: 18 to 30

o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o Gender: Male & Female

o Job Shift: On Rotation

o Job Type: Full-time

o Salary: 14,000 to 18,000 per month

o Transport: Conveyance will be provided to females only, males own transport.

o Job Location: Karachi / Islamabad / Lahore