Define configuration specifications and
business analysis requirements.
Perform quality assurance.
Define reporting and alerting requirements.
Own and develop relationship with partners,
working with them to optimize and enhance our
integration.
Help design, document and maintain system
processes.
Report on common sources of technical issues or
questions and make recommendations to product
team.
Communicate key insights and findings to
product team.
Constantly be on the lookout for ways to
improve monitoring, discover issues and deliver
better value to the customer.
Liaise between the business units, technology
teams, delivery and support teams to arrive at
optimal solutions.
Facilitate Walkthroughs for requirement,
solution assessments and trainings.